- Phone : +90 (212)5580036 / +90555154051 / +905551540352
Policies
Privacy Policy
Last updated: October 26, 2020
This Privacy Policy describes
Our policies and procedures on the collection, use and disclosure of Your
information when You use the Service and tells You about Your privacy rights
and how the law protects You.
We use Your Personal data to
provide and improve the Service. By using the Service, You agree to the
collection and use of information in accordance with this Privacy Policy. This
Privacy Policy has been created with the help of the Privacy Policy Generator.
Interpretation and
Definitions
Interpretation
The words of which the initial
letter is capitalized have meanings defined under the following conditions. The
following definitions shall have the same meaning regardless of whether they
appear in singular or in plural.
Definitions
For the purposes of this
Privacy Policy:
•
• Account means a unique account created for You to access our
Service or parts of our Service.
•
• Company (referred to as either "the Company",
"We", "Us" or "Our" in this Agreement) refers to
Tahayyul Travel, Ondokuz Mayıs Mahallyesi HALASKARGAZİ CADDESİ NAR ABARTMAN
NO:186 / 7 ŞİŞLİ / İSTANBUL.
•
• Cookies are small files that are placed on Your computer,
mobile device or any other device by a website, containing the details of Your
browsing history on that website among its many uses.
•
• Country refers to: Turkey
•
• Device means any device that can access the Service such as a
computer, a cellphone or a digital tablet.
•
• Personal Data is any information that relates to an identified or
identifiable individual.
•
• Service refers to the Website.
•
• Service Provider means any natural or legal person who processes the
data on behalf of the Company. It refers to third-party companies or
individuals employed by the Company to facilitate the Service, to provide the
Service on behalf of the Company, to perform services related to the Service or
to assist the Company in analyzing how the Service is used.
•
• Third-party Social Media
Service refers to any website or any
social network website through which a User can log in or create an account to
use the Service.
•
• Usage Data refers to data collected automatically, either
generated by the use of the Service or from the Service infrastructure itself
(for example, the duration of a page visit).
•
• Website refers to travel, accessible from www.tahayyul.com.tr
•
• You means the individual accessing or using the Service,
or the company, or other legal entity on behalf of which such individual is
accessing or using the Service, as applicable.
Collecting and Using Your
Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may
ask You to provide Us with certain personally identifiable information that can
be used to contact or identify You. Personally identifiable information may
include, but is not limited to:
•
• Email address
•
• First name and last name
•
• Phone number
•
• Address, State, Province, ZIP/Postal code, City
•
• Usage Data
Usage Data
Usage Data is collected
automatically when using the Service.
Usage Data may include
information such as Your Device's Internet Protocol address (e.g. IP address),
browser type, browser version, the pages of our Service that You visit, the
time and date of Your visit, the time spent on those pages, unique device
identifiers and other diagnostic data.
When You access the Service by
or through a mobile device, We may collect certain information automatically,
including, but not limited to, the type of mobile device You use, Your mobile
device unique ID, the IP address of Your mobile device, Your mobile operating
system, the type of mobile Internet browser You use, unique device identifiers
and other diagnostic data.
We may also collect information
that Your browser sends whenever You visit our Service or when You access the
Service by or through a mobile device.
Tracking Technologies and
Cookies
We use Cookies and similar
tracking technologies to track the activity on Our Service and store certain
information. Tracking technologies used are beacons, tags, and scripts to collect
and track information and to improve and analyze Our Service. The technologies
We use may include:
•
• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You
can instruct Your browser to refuse all Cookies or to indicate when a Cookie is
being sent. However, if You do not accept Cookies, You may not be able to use
some parts of our Service. Unless you have adjusted Your browser setting so
that it will refuse Cookies, our Service may use Cookies.
•
• Flash Cookies. Certain features of our Service may use local stored
objects (or Flash Cookies) to collect and store information about Your
preferences or Your activity on our Service. Flash Cookies are not managed by
the same browser settings as those used for Browser Cookies. For more
information on how You can delete Flash Cookies, please read "Where can I
change the settings for disabling, or deleting local shared objects?"
available at
https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_
•
• Web Beacons. Certain sections of our Service and our emails may
contain small electronic files known as web beacons (also referred to as clear
gifs, pixel tags, and single-pixel gifs) that permit the Company, for example,
to count users who have visited those pages or opened an email and for other
related website statistics (for example, recording the popularity of a certain
section and verifying system and server integrity).
Cookies
can be "Persistent" or "Session" Cookies. Persistent
Cookies remain on Your personal computer or mobile device when You go offline,
while Session Cookies are deleted as soon as You close Your web browser. Learn
more about cookies: Cookies: What Do They Do?.
We use both Session and
Persistent Cookies for the purposes set out below:
•
• Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are
essential to provide You with services available through the Website and to
enable You to use some of its features. They help to authenticate users and
prevent fraudulent use of user accounts. Without these Cookies, the services that
You have asked for cannot be provided, and We only use these Cookies to provide
You with those services.
•
• Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify
if users have accepted the use of cookies on the Website.
•
• Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us
to remember choices You make when You use the Website, such as remembering your
login details or language preference. The purpose of these Cookies is to
provide You with a more personal experience and to avoid You having to re-enter
your preferences every time You use the Website.
For more information about the
cookies we use and your choices regarding cookies, please visit our Cookies
Policy or the Cookies section of our Privacy Policy.
Use of Your Personal Data
The Company may use Personal
Data for the following purposes:
•
• To provide and maintain our
Service, including to monitor the
usage of our Service.
•
• To manage Your Account: to manage Your registration as a user of the Service.
The Personal Data You provide can give You access to different functionalities
of the Service that are available to You as a registered user.
•
• For the performance of a
contract: the development, compliance
and undertaking of the purchase contract for the products, items or services
You have purchased or of any other contract with Us through the Service.
•
• To contact You: To contact You by email, telephone calls, SMS, or
other equivalent forms of electronic communication, such as a mobile
application's push notifications regarding updates or informative
communications related to the functionalities, products or contracted services,
including the security updates, when necessary or reasonable for their
implementation.
•
• To provide You with news, special offers and general information
about other goods, services and events which we offer that are similar to those
that you have already purchased or enquired about unless You have opted not to
receive such information.
•
• To manage Your requests: To attend and manage Your requests to Us.
•
• For business transfers: We may use Your information to evaluate or conduct a
merger, divestiture, restructuring, reorganization, dissolution, or other sale
or transfer of some or all of Our assets, whether as a going concern or as part
of bankruptcy, liquidation, or similar proceeding, in which Personal Data held
by Us about our Service users is among the assets transferred.
•
• For other purposes: We may use Your information for other purposes, such
as data analysis, identifying usage trends, determining the effectiveness of
our promotional campaigns and to evaluate and improve our Service, products,
services, marketing and your experience.
We may share Your personal
information in the following situations:
•
• With Service Providers: We may share Your personal information with Service
Providers to monitor and analyze the use of our Service, to contact You.
•
• For business transfers: We may share or transfer Your personal information in
connection with, or during negotiations of, any merger, sale of Company assets,
financing, or acquisition of all or a portion of Our business to another
company.
•
• With Affiliates: We may share Your information with Our affiliates, in
which case we will require those affiliates to honor this Privacy Policy.
Affiliates include Our parent
•
company and any other subsidiaries, joint venture partners or other
companies that We control or that are under common control with Us.
•
• With business partners: We may share Your information with Our business
partners to offer You certain products, services or promotions.
•
• With other users: when You share personal information or otherwise
interact in the public areas with other users, such information may be viewed
by all users and may be publicly distributed outside. If You interact with
other users or register through a Third-Party Social Media Service, Your
contacts on the Third-Party Social Media Service may see Your name, profile,
pictures and description of Your activity. Similarly, other users will be able
to view descriptions of Your activity, communicate with You and view Your
profile.
•
• With Your consent: We may disclose Your personal information for any
other purpose with Your consent.
Retention of Your Personal
Data
The Company will retain Your
Personal Data only for as long as is necessary for the purposes set out in this
Privacy Policy. We will retain and use Your Personal Data to the extent
necessary to comply with our legal obligations (for example, if we are required
to retain your data to comply with applicable laws), resolve disputes, and
enforce our legal agreements and policies.
The Company will also retain
Usage Data for internal analysis purposes. Usage Data is generally retained for
a shorter period of time, except when this data is used to strengthen the
security or to improve the functionality of Our Service, or We are legally
obligated to retain this data for longer time periods.
Transfer of Your Personal
Data
Your information, including
Personal Data, is processed at the Company's operating offices and in any other
places where the parties involved in the processing are located. It means that
this information may be transferred to — and maintained on — computers located
outside of Your state, province, country or other governmental jurisdiction
where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy
Policy followed by Your submission of such information represents Your
agreement to that transfer.
The Company will take all steps
reasonably necessary to ensure that Your data is treated securely and in
accordance with this Privacy Policy and no transfer of Your Personal Data will
take place to an organization or a country unless there are adequate controls
in place including the security of Your data and other personal information.
Disclosure of Your Personal
Data
Business Transactions
If the Company is involved in a
merger, acquisition or asset sale, Your Personal Data may be transferred. We
will provide notice before Your Personal Data is transferred and becomes
subject to a different Privacy Policy.
Law enforcement
Under certain circumstances,
the Company may be required to disclose Your Personal Data if required to do so
by law or in response to valid requests by public authorities (e.g. a court or
a government agency).
Other legal requirements
The Company may disclose Your
Personal Data in the good faith belief that such action is necessary to:
•
• Comply with a legal obligation
•
• Protect and defend the rights or property of the Company
•
• Prevent or investigate possible wrongdoing in connection with the
Service
•
• Protect the personal safety of Users of the Service or the public
•
• Protect against legal liability
Security of Your Personal
Data
The security of Your Personal
Data is important to Us, but remember that no method of transmission over the
Internet, or method of electronic storage is 100% secure. While We strive to
use commercially acceptable means to protect Your Personal Data, We cannot
guarantee its absolute security.
Links
to Other Websites
Our
Service may contain links to other websites that are not operated by Us. If You
click on a third party link, You will be directed to that third party's site.
We strongly advise You to review the Privacy Policy of every site You visit.
We
have no control over and assume no responsibility for the content, privacy
policies or practices of any third party sites or services.
Changes
to this Privacy Policy
We
may update Our Privacy Policy from time to time. We will notify You of any changes
by posting the new Privacy Policy on this page.
We
will let You know via email and/or a prominent notice on Our Service, prior to
the change becoming effective and update the "Last updated" date at
the top of this Privacy Policy.
You
are advised to review this Privacy Policy periodically for any changes. Changes
to this Privacy Policy are effective when they are posted on this page.
Contact Us
If
you have any questions about this Privacy Policy, You can contact us:
•
• By email: hatemabughannam@gmail.com
Privacy
Policy for TAHAYYUL TRAVEL TOURISM A.S
TAHAYYUL TRAVEL TURİZM VE
SEYAHAT ANONİM ŞİRKETİ
Address: Ofis : Tahayyül Travel A.Ş
Www.tahayyul.com.tr
İnfo@tahayyul.com.tr
Tel : +90 (212)5580036
WhatsApp +905551540351
Aders : Ondokuz Mayıs Mahallyesi HALASKARGAZİ
CADDESİ NAR ABARTMAN NO:186 / 7 ŞİŞLİ / İSTANBUL
Vergi numarası : 8160602870 /Mecidiyeköy
Delivery
Information and delivery with the
services you have purchased are made by e-mail that you provided.
If you didn’t receive our email
please contact us at info@tahayyul.com.tr
TAHAYYUL TRAVEL TURİZM VE SEYAHAT ANONİM ŞİRKETİ
Address: Ofis : Tahayyül Travel A.Ş
Www.tahayyul.com.tr
İnfo@tahayyul.com.tr
Tel : +90 (212)5580036
WhatsApp +905551540351
Aders : Ondokuz Mayıs Mahallyesi
HALASKARGAZİ CADDESİ NAR ABARTMAN NO:186 / 7 ŞİŞLİ / İSTANBUL
Vergi numarası : 8160602870 /Mecidiyeköy
Distance
Selling Contract
1. PARTIES
This Agreement has been signed
between the following parties under the following terms and conditions.
A. ‘BUYER’; (hereinafter referred to
as “BUYER” on the contract)
B. ‘SELLER’; (hereinafter referred to
as “SELLER” on the contract)
NAME SURNAME: TAHAYYUL TRAVEL TURİZM VE SEYAHAT ANONİM ŞİRKETİ
(tahayyul.com.tr) ADDRESS: ONDOKUZ MAYIS MAHALLESI, HALASKARHGAZI CADDESI, NAR
APARTMEN NO :186/ D 7, SISLI, ISLANBUL / Vergi Dairesi: MECEDIYEKOY / İSTANBUL
TURKEY
By accepting this contract, the BUYER
agrees in advance that the contractor will be liable to pay the additional
charges specified in the contract, such as the price of the order and the
shipping charge, tax if the order is approved.
2. DEFINITIONS
This Distance Selling Agreement is
executed by and between (“TAHAYYUL TRAVEL TOURISM ” “We” “Our”) and the
Customer (“Buyer” “Customer” “Member” “You”) logged into the Website and/or
the Member customer at the time of approval by the Member in the electronic
environment with respect to the utilization of the Website. The Member agrees
and declares that she/he has already read the Membership Agreement and Distance
Selling Agreement entirely and understand the content of the Agreement
completely and approve all the provisions of the same through login to the
Website and/or become a Member.
In order to make purchases on the
Site, you will be required to provide your personal details. In particular, you
must provide your real name, phone number, e-mail address and other requested
information as indicated. Furthermore, you will be required to provide payment
details that you represent and warrant are both valid and correct and you
confirm that you are the person referred to in the Billing information
provided. Products purchased by the Buyer are for personal or gift use and
should not be re-sold, used for commercial purposes or any other commercial
benefit.
In the application and interpretation
of this contract, they shall express written explanations satisfying the
following terms.
MINISTER: The Minister of Customs and
Trade, MINISTRY: The Ministry of Customs and Trade, LAW: Law No. 6502 on the
Protection of Consumers, REGULATION: Regulation on Distance Contracts (OG:
27.11.2014 / 29188) SERVICE: The issue of any kind of consumer transaction
outside the provision of goods made or undertaken against a fee or benefit,
SELLER: A company that offers goods or services on behalf of or on behalf of
the seller of goods within the context of its commercial or professional
activities, BUYER: Real or legal person who acquires, uses or makes use of a
good or service for commercial or non-professional purposes, SITE: SELLER’s
website, ORDER: Real or legal person who requests a goods or service through
the website of SELLER, PARTIES: SELLER AND BUYER, CONTRACT: This contract
between the SELLER and the BUYER, SERVICE: Tours, Transfer, and other TOURISM
AFFILIATE services
3. SUBJECT This Agreement regulates the rights and obligations of
the parties in accordance with the provisions of the Law on the Protection of
Consumer No 6502 and Regulation on Distance Contracts related to the sale and
delivery of the products specified in the following qualifications and sales
price, which the BUYER has ordered in electronic environment through the SELLER
website. The prices listed and announced on the site are the selling price. The
advertised prices and promises are valid until updated and modified. The prices
announced on a regular basis are valid until the end of the specified period.
5. BUYER INFORMATION 6. ORDER PERSON
INFORMATION Name / Surname / Title Name / Surname / Title Address Address
Telephone Fax Email / username
7. CONTRACT SITUATION
SERVICE/SERVICES INFORMATION
1. Basic properties of the product /
product / service are published in SELLER’s website. If the campaign has been
edited by the seller, you can review the basic properties of the relevant
product during the campaign. It is valid until the campaign date. 7.2. The
prices listed and announced on the site are the selling price. The advertised
prices and promises are valid until updated and modified. The prices announced
on a regular basis are valid until the end of the specified period. 7.3. The
selling price of the contractual goods or service including all taxes is shown
below.
Product Description Forward Price
Four Total (VAT included) Cargo Amount (Email Delivery) Total:
Payment Scheme and Plan Delivery
address Delivery person Billing address Order date Delivery date Delivery
method
7.4. The shipping cost is FREE
because delivery of the service info made by Email.
8. INVOICE INFORMATION Name / Surname
/ Title Address Telephone Fax Email / username Invoice delivery: Invoice with
order to invoice address during delivery of order It will be delivered.
To help
ensure that your shopping experience is safe, simple, and secure, TAHAYYUL
TRAVEL TOURISM A.s uses Secure Socket Layer (SSL) technology. Furthermore, we
take reasonable care, in so far as it is in our power to do so, to keep the
details of your order and payment secure, but in the absence of negligence on
our part we cannot be held liable for any loss you may suffer if a third party
procures unauthorized access to any data you provide when accessing or ordering
from the Site.
9. GENERAL PROVISIONS
The SELLER may supply a different
product at equal quality and price by informing and expressly approving the
BUYER prior to the expiration of the contractual obligations arising from the
contract.
9. SELLER acknowledges, declares and
undertakes that if it can not fulfill the contractual obligations in case the
fulfillment of the ordered product or service becomes impossible, it shall
return it to the total costly BUYER within 14 days within the 14 days from the
date of the notification.
9.1. The BUYER agrees, declares and
undertakes that, in case of delivery of the contractual product, this CONTRACT
shall be confirmed in electronic form, and if for any reason the contractual
product value is not paid and / or canceled in the bank records, the SELLER
shall be obliged to deliver the contractual product.
9.2 BUYER, if the contractual product
value is not paid to the SELLER by the related bank or financial institution as
a result of unfair use of the SELLER’s credit card by unauthorized use of the
credit card of the SELLER after delivery to the person and / or organization
indicated by the BUYER or PURCHASER of the contractual product, Declares and
undertakes that it will return the transportation to the SELLER in the form of
belonging to SELLER within 3 days.
9.3. SELLER acknowledges, declares
and undertakes that it shall notify the BUYER of the situation if it can not
deliver within the term of the contractual term with the cause of reasons such
as the development of the parties other than the will, unpredictable and
obstructive and / or delays in fulfilling the obligations of the parties. The
BUYER shall also have the right to demand from the SELLER that the order be
canceled, replaced by a precedent in case of contractual product, and / or
delayed until the time of delivery is over. If the order is canceled by the
BUYER, in the payments made by the PURCHASER in cash, the amount of the product
will be paid to the customer in cash and in advance within 14 days. Payments
made by the BUYER with a credit card will be returned to the relevant bank
within 14 days after the order is canceled by the BUYER. BUYER, the amount
returned by the seller to the credit card by the bank can be found to be 2 to 3
weeks after the bank transfer to the account of the BUYER, and if this amount
is related to the account of the BUYER after the payment to the BUYER, the
BUYER relates to the bank transaction process. declare and undertake that it
can not hold it responsible.
9.4. SELLER shall not be liable for
any loss or damage caused by communication, marketing, notifications and / or communications
via the address, e-mail address, fixed and mobile telephone lines and other
contact information specified in the registration form on the site by the Buyer
or later by itself, the right to access the BUYER for other purposes. BUYER
acknowledges and agrees that by accepting this contract, the SELLER may have
the above mentioned communication activities for him.
9.5. The BUYER shall inspect the
contractual goods / service before delivery; broken, broken tear, etc. damaged
and defective goods / services from the cargo company. The delivered goods /
service shall be deemed to be undamaged and sound. After the delivery, the
goods / service must be carefully protected. If the right of withdrawal is
used, the goods / services should not be used. The invoice must be returned.
9.6. In the event that the credit
card holder used for the order with the BUYER is not the same person or the
security clearance for the credit card used in the order is determined prior to
the delivery of the product to the BUYER, the SELLER shall provide the identity
and contact information for the credit card bearer, the credit card used in the
order, or ask the BUYER to submit a letter stating that the credit card belongs
to the cardholder’s bank. If the order is to be frozen until the buyer obtains
the subject information / documents and if the request is not received within
24 hours, the SELLER has the right to cancel the order.
9.7. BUYERdeclares and warrants that the personal and other
information it provides in realizing it as a member of the website belongs to
the SELLER’s website and that the SELLER will immediately and completely
compensate for any damages due to the unreasonableness of this information on
the first notification of the SELLER.
9:8 The BUYER agrees and agrees to
abide by and not violate the provisions of the legislation when using the
website of the SELLER. Otherwise, all legal and penal obligations to be born
shall be binding solely and exclusively the BUYER.
9:9. Buyer shall not use the SELLER
‘s website in any way that violates public order, violates general morality,
disturbs and harasses others, infringes the material and moral rights of others
for a purpose that is illegal. In addition, it can not be used in activities
that prevent or make it difficult for members to use services (spam, virus,
trojan, etc.).
9:10. The SITE’s website may link to
other websites and / or other content owned and / or operated by the SELLER
that are not under their control and / or owned by third parties. These links are
provided to facilitate the orientation of the BUYER and do not support any
website or person running the site and do not carry any warranty for the
information contained in the Link web site.
9:11. A member who violates one or
more of the items listed in this contract shall be personally and criminally
liable for the violation of the contract and shall keep the SELLER free from
the legal and criminal consequences of such violations. Also; In the event of a
violation of the law, the seller reserves the right to claim compensation for
non-compliance with the membership contract against the member.
12. DEFAULT CARAL AND LEGAL RESULTS
The PURCHASER agrees, declares and undertakes that he will pay interest and be
liable to the bank within the framework of the credit card agreement between
the card holder and the bank, in case of default in case of payment
transactions by credit card. In this case, the bank may apply for legal
remedies; the costs and expenses of the Buyer may be requested from the BUYER
and if the BUYER defaults due to the borrowing of the BUYER, the BUYER agrees,
declares and undertakes that he will pay the damages and losses suffered by the
BUYER due to the delayed performance of the Borrower
13. AUTHORIZED COURT SETTLEMENT OF
DISPUTES AND COMPETENT JURISDICTION
The Consumer Arbitration Committees
and the Consumer Courts located at the place of the Buyer’s domicile and the
purchase place of Products shall settle any dispute between the Parties related
to the Contract up to the value as declared by the Ministry of Customs and
Trade (TR).
The Seller is entitled to give its
complaints and objections to the Consumer Arbitration Committees and the
Consumer Courts located at the place of the Seller’s domicile and the purchase
place of Products shall settle any dispute between the Parties related to the
Contract up to the value as declared by the Ministry of Customs and Trade (TR)
in December each year.
This Agreement is made for commercial purposes.
14. ENFORCEMENT The Buyer shall be
deemed to have accepted all the terms and conditions of this contract when
making the payment for the order placed on the Site. The SELLER is obliged to
make the necessary software arrangements in such a way that the contract is
read and accepted by the BUYER before the order is realized. SELLER: BUYER:
DATE:
TAHAYYUL TRAVEL TURİZM VE SEYAHAT ANONİM ŞİRKETİ
Address: Ofis : Tahayyül Travel A.Ş
Www.tahayyul.com.tr
İnfo@tahayyul.com.tr
Tel : +90 (212)5580036
WhatsApp +905551540351
Aders : Ondokuz Mayıs Mahallyesi HALASKARGAZİ
CADDESİ NAR ABARTMAN NO:186 / 7 ŞİŞLİ / İSTANBUL
Vergi numarası : 8160602870
/Mecidiyeköy
REFUND and
Cancellation POLICY
In case of cancellation requests,
refunds may take longer than normal.
If you booked a hotel, car, or
activity, the refund will be processed within 48 hours of the cancellation
request. The time until the refund is available on your card is dependent on
the issuer. To check the status of your refund, please contact the issuing bank
or your credit card provider.
For flights, most refunds are issued
within 12 weeks. Some refunds could take a bit longer, depending on the
airline.
For packages, refunds for the hotel,
car, or activity portion will be processed within 48 hours of the cancellation
request. The time until the refund is available on your card is dependent on
the issuer. To check the status of your refund, please contact the issuing bank
or your credit card provider. The flight portion could take 12 weeks or longer.
Activities
You can get a refund for most
activity bookings if you cancel before the activity's cancellation deadline.
Just keep in mind that some activities are non-refundable.
Cancellation
We advise the customer to carefully
read this information before making a reservation.
If no cancellation is shown on the
booking form or the booking confirmation page, the following cancellation
charges will be levied:
•
• Up to 4 days before begin
of the activity: 50% refund
•
• 3 – 0 working days before begin of the activity or
no-show: no refund
The refund will be made within 20
working days by crediting the credit card used.
If the credit card payment before the
use of the booked service is not honored or revoked, this will be considered as
a booking cancellation and cancellation fees will apply. Further claims for
damages are reserved.
Extraordinary Cancellation
The supplier can cancel the activity
without adherence to the cancellation period if weather conditions,
governmental actions, unforeseeable or unavoidable external circumstances
endanger or make carrying out the activity impossible or substantially more
difficult.
This is done under exclusion of any
compensation for UNSPECIFIED SERVICES or other claims under what legal basis
whatsoever.
Personal Responsibility for Insurance
Insurance is not
included in the price. You are personally responsible for a sufficient
insurance coverage. The extent of insurance need depends on the booked
activity. TAHAYYUL TRAVEL TOURISM A .S does not accept liability for loss,
injury or death incurred on any excursion, tour or activity. Cancellations will
be accepted via fax or e-mail, and must be received by the stated cancellation
deadline. Cancellations received after the stated deadline will not be eligible
for a refund. All benefits of physical or digital format received by member
organizations must be cancelled/returned to the TAHAYYUL TRAVEL TOURSIM .All
refund requests must be made by the organization’s primary contact or credit
card holder, Refund requests must include the name of the organization, card
holder, and/or transaction number. Refunds will be credited back to the
original credit card used for payment